Kualitas Pelayanan Publik Di Kantor Desa Parigi Kecamatan Tinggimoncong Kabupaten Gowa

Authors

  • Musdalipa Musdalipa Administrasi negara
  • Anwar Parawangi Administrasi negara
  • Ihyani Malik Administrasi negara

DOI:

https://doi.org/10.26618/kjap.v3i1.893

Abstract

The aim of the study is to find out how the quality of Public Service at the Parigi village office, District Tinggimoncong, Gowa. The research method used was a qualitative descriptive study. There were 16 informants and the data were collected through interview, observation, and documentation. The technique of data analysis was conducted through the stages of data reduction, data presentation and data verification. The results of the research showed that generallythe quality of public services at the village office of Parigi, District Tinggimoncong,Gowabased on the five indicators, namely, tangible, reliability, responsiveness, assurance, and empathy was still less qualified, as well as the apparatus of Parigi village should further improve theservice quality again to increase the ability and motivation, and the most important thing is discipline

Keywords: quality, service

 


Penelitian ini bertujuan untuk mengetahui bagaimana Kualitas Pelayanan Publik Di Kantor Desa Parigi Kecamatan Tinggi moncong Kabupaten Gowa. Metode penelitian yang digunakan adalah jenis penelitian deskriptif kualitatif. Informan berjumlah 16 orang dengan menggunakan teknik pengumpulan data melalui wawancara, observasi dan dokumentasi. Teknik analisis data penelitian melalui tahapan reduksi  data, penyajian data, dan verifikasi data. Hasil penelitian ini menunjukkan bahwa umumnya kualitas pelayanan publik di  Kantor Desa Parigi Kecamatan Tinggi Moncong Kabupaten Gowa yang di lihat dari  lima indicator yaitu, berwujud, kehandalan, ketanggapan, jaminan, dan empati masih kurang berkualitas.  Begitupun aparatur Desa Parigi harus lebih meningkatkan kualitas pelayanananya lagi dengan meningkatkan kemampuan dan motivasi yang paling utama kedisiplinan.

 

Kata Kunci : Kualitas, Pelayanan

Author Biographies

  • Musdalipa Musdalipa, Administrasi negara
    Unismuh Makassar
  • Anwar Parawangi, Administrasi negara
    Unismuh Makassar
  • Ihyani Malik, Administrasi negara
    Unismuh Makassar

References

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Sampara Lukman. 2002. Manajemen Kualitas Pelayanan. Jakarta : STIA LAN

Undang-undang No 25 tahun 2009 tentang Pelayanan Publik.

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Published

2017-09-29

Issue

Vol. 3 No. 1 (2017): April 2017

Section

Articles

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