Kualitas Pelayanan Publik Bagi Pasien Ugd Bpjs Kesehatan Di Puskesmas Kalosi Kecamatan Alla Kabupaten Enrekang

Penulis

  • Sri Wahyuni Universitas Muhammadiyah Makassar
  • Abdul Mahsyar Universitas Muhammadiyah Makassar
  • Samsir Rahim Universitas Muhammadiyah Makassar

DOI:

https://doi.org/10.26618/kimap.v3i3.7399

Abstrak

This study aimed to find out the quality of BPJS Health Emergency Services at the Kalosi Health Center, Alla District, Enrekang Regency seen from the theory of service quality standards according to Parasurama 2017, namely direct evidence, reliability, responsiveness. assurance and empathy The research method used  descriptive qualitative. Data collecting technique used observation, documentation and direct interviews. The results showed 5 indicators of Public Service Quality for ER Patients BPJS Health D at Kalosi Health Center, namely indicator 1) Direct evidence, that the existing facilities and infrastructure at the Public health center were still lacking and not functioning 2) Reliability, that Reliability and trust in increasing again. 3) The power of administrative and medical staff was still not maximized, it  needed to be responsive, the skills of doctors and nurses in examining patients were good 4) Guarantees, the ability of doctors and nurses in services could  be trusted by patients although there were still some things which had to be improved, such as unfriendly attitudes and young medical officers and new administrative officers. 5) Empathy of the nurse had taken good care of the patient.

 

Keywords: Quality of service, BPJS Kesehatan Emergency Room, Public health center.

Referensi

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Kurniawan, A. (2011). Jaminan Kesehatan Dalam Sistem Jaminan Nasioanal di Indonesia. Jurnal Administrasi Publik, 5(Jurnal administarsi publik), 5.

Mardiansyah, M. (2019). Kualitas Pelayanan Puskesmas Terhadap Pengguna Program Bpjs Kesehatan Di Puskesmas Pagurawan. Jurnal Kesehatan Masyarakat & Gizi (Jkg), 1(2), 16–20.

Mukaron, Zaenal dan Laksana, M. W. (2015). Membangun Kinerja Pelayanan Publik Menuju Clean Government and Good Government. Pustaka setia.

Tjiptono, F. (2011). Service Management, Mewujudkan Pelayanan Prima. Andi Offset.

Tuti, S., & Chornelia, R. M. (2019). Analisis Kualitas Pelayanan Anggota Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan Tingkat Pertama Ditinjau Dari JISIP: Jurnal Ilmu Sosial Dan Ilmu Politik, 6(3), 28–37. https://publikasi.unitri.ac.id/index.php/fisip/article/view/1456

Unduhan

Diterbitkan

2022-09-18

Terbitan

Vol 3 No 3 (2022): Juni 2022

Bagian

Articles

Lisensi

In the event that the article is accepted by the Editorial Team of KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) and there is a decision to publish the article, the copyright of the article passes to KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online).

The Department of Public Administration, Faculty of Social and Political Sciences, Universitas Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) as the publisher of the Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) holds the copyright to all articles published in this journal.

The Department of Public Administration, Faculty of Social and Political Sciences, University of Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) has the right to reproduce and distribute this article and the author is not allowed to republish the same article that has been published in this journal.

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