Respontivitas Pegawai Negeri Sipil Dalam Pelayanan E-Ktp Di Kantor Dinas Kependudukan Dan Catatan Sipil Kabupaten Enrekang

Penulis

  • Ari Apriyadi Universitas Muhammadiyah Makassar
  • Abdul Mahsyar Universitas Muhammadiyah Makassar
  • Riskasari Riskasari Universitas Muhammadiyah Makassar

DOI:

https://doi.org/10.26618/kimap.v2i3.4605

Abstrak

The purpose of this study was to determine the Respontivity of Civil Servants in E-KTP Services at the Enrekang Regency Population and Civil Registry Office, The number of informants in this study was 6 people. This study used qualitative methods with the type of phemenology research that emphasized the subjectivity of the experience of human life. Data collection techniques used observation, interviews and documentation. Data analysis used interactive analysis models. The results showed that the Civil Service Respontivity in E-KTP Services at the Office of Population and Civil Registration in Enrekang Regency was good but there were still some aspects that were not maximized, this was seen from the aspect of the ability to respond and the accuracy of the waiter was still not optimal because there were still complaints from community related aspects. However, in the aspect of the maximum service timeliness seen from the absence of public complaints about the timeliness of services.

 

Keywords: Responsiveness, e-KTP Services

Referensi

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Unduhan

Diterbitkan

2021-09-25

Terbitan

Vol 2 No 3 (2021): Juni 2021

Bagian

Articles

Lisensi

In the event that the article is accepted by the Editorial Team of KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) and there is a decision to publish the article, the copyright of the article passes to KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online).

The Department of Public Administration, Faculty of Social and Political Sciences, Universitas Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) as the publisher of the Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) holds the copyright to all articles published in this journal.

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