Responsivitas Pelayanan Pengaduan Masyarakat Di Kantor Kepolisian Sektor Alla Kabupaten Enrekang

Penulis

  • Maya Sofianti Universitas Muhammadiyah Makassar
  • Ihyani Malik Universitas Muhammadiyah Makassar
  • Hafiz Elfiansyah Parawu Universitas Muhammadiyah Makassar

DOI:

https://doi.org/10.26618/kimap.v2i4.4582

Abstrak

The purpose of this study was to analyze the level of responsiveness of public complaint services at the Alla Sector Police Office, Enrekang Regency. This  study used quantitative  with quantitative descriptive research type, while the number of informants in this study were 63 people. The data collection technique used a questionnaire in the form of a checklist and used descriptive analysis techniques. The results showed that the level of responsiveness of public complaint services at the Alla Sector Police Office in Enrekang Regency, which was measured using indicators  by Zeithaml, which consisted of indicators of responsiveness, accuracy of serving, and punctuality of service, which were in the quite good category, while the speed of serving indicators. , the accuracy of serving and the indicators of the ability to respond to community complaints were in the good category.

 

Keywords: public service, public complaints, responsiveness

Referensi

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Unduhan

Diterbitkan

2021-10-13

Terbitan

Vol 2 No 4 (2021): Agustus 2021

Bagian

Articles

Lisensi

In the event that the article is accepted by the Editorial Team of KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) and there is a decision to publish the article, the copyright of the article passes to KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online).

The Department of Public Administration, Faculty of Social and Political Sciences, Universitas Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) as the publisher of the Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) holds the copyright to all articles published in this journal.

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