PENGARUH KUALITAS PELAYANAN DOKTER AHLI TERHADAP KEPUASAN PASIEN DI RSUD SIWA KECAMATAN PITUMPANUA KABUPATEN WAJO

Penulis

  • Jumarni Jumarni Universitas Muhammadiyah Makassar
  • Muhammadiah Muhammadiah Universitas Muhammadiyah Makassar
  • Samsir Rahim Universitas Muhammadiyah Makassar

DOI:

https://doi.org/10.26618/kimap.v4i2.11348

Abstrak

The purpose of this study was to describe and explain the effect of the quality of expert doctor's services on patient satisfaction in Siwa Hospital, Pitumpanua District, Wajo Regency. This study used quantitative research methods with data collection techniques using questionnaires strengthened by the results of field observations and documentation studies. The results of this study showed that the results of the regression (influence) of the variable (X) on the variable (Y) simultaneously was only .324 or 32.4%, which meant that the effect of the quality of expert doctor services on patient satisfaction in Siwa Hospital, Pitumpanua District, Wajo Regency was not significant. . While the influence of the variable quality of expert doctor's service (X) on the patient satisfaction variable (Y) partially showed the  results found that no more than .242 or 24.2% . Also showed the effect of the quality of expert doctor's service on patient satisfaction in Siwa Hospital, Pitumpanua District,  Wajo Regency was classified as insignificant.

Unduhan

Diterbitkan

2023-08-13

Terbitan

Vol 4 No 2 (2023): April 2023

Bagian

Articles

Lisensi

In the event that the article is accepted by the Editorial Team of KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) and there is a decision to publish the article, the copyright of the article passes to KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online).

The Department of Public Administration, Faculty of Social and Political Sciences, Universitas Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) as the publisher of the Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) holds the copyright to all articles published in this journal.

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