KUALITAS PELAYANAN PUBLIK DI KANTOR KELURAHAN LAJANGIRU KECAMATAN UJUNG PANDANG KOTA MAKASSAR

Authors

  • Deden Achmad Universitas Muhammadiyah Makassar
  • Nurbiah Tahir Universitas Muhammadiyah Makassar
  • Sitti Rahmawati Arfah Universitas Muhammadiyah Makassar

DOI:

https://doi.org/10.26618/kimap.v3i4.8621

Abstract

ABSTRACT

This research aims to find out the quality of public services in the Office of The Village of Tunggaliru Subdistrict Ujung Pandang Makassar City. The type of research used is qualitative research. The data sources used are primary and secondary. The number of informants is 5 people. Data collection is done using observation, interview and documentation techniques. Data analysis techniques using data reduction measures, data presentation, data verification, and using the application of triangulation data, namely source triangulation, technique and time. The results showed that the quality of public services applied in the Village Office of Tunggaliru Subdistrict of Ujung Pandang Makassar City is still less qualified when viewed from several indicators of the main dimensions in the quality of public services according to Parasuraman (2012): the only dimensions of physical appearance (tangibles) such as office facilities that are still less comfortable

Keywords: Quality of Public Service, Village.

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Published

2022-11-01

Issue

Vol. 3 No. 4 (2022): Agustus 2022

Section

Articles

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In the event that the article is accepted by the Editorial Team of KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) and there is a decision to publish the article, the copyright of the article passes to KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online).

The Department of Public Administration, Faculty of Social and Political Sciences, Universitas Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) as the publisher of the Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) holds the copyright to all articles published in this journal.

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