PENERAPAN HUMAN RELATIONS DALAM PELAYANAN PUBLIK DI KANTOR KELURAHAN EKA TIRO KECAMATAN BONTOTIRO KABUPATEN BULUKUMBA
DOI:
https://doi.org/10.26618/kjap.v1i2.690Abstract
The research aims to know the implementation of human relationship in public service at Eka Tiro Subdistric Office in Bontotiro District Bulukumba Regency. The method is a qualitative recearch by using 12 informants. The research result showed the implementation of human relationship in public service didn’t accomplish with maximun, it showed from communication side which too little doing by goverment at Eka Tiro Subdistric Office to the human being. The next showed from the participant aspect, the human being was not implicated in some programs. From the goverments direction, the goverments aparatus had differenciation in implementing public service.
Keywords : human relationship, public service
Tujuan penelitian ini adalah untuk mengetahui bagaimana Penerapan Human Relations Dalam Pelayanan Publik Di Kantor Kelurahan Eka Tiro Kecamatan Bontotiro Kabupaten Bulukumba. Adapun metode yang digunakan adalah metode penelitian kualitatif dengan informan 12 orang. Hasil penelitian menunjukkan bahwa penerapan human relations yang dilakukan pemerintah kelurahan dalam pelayanan publik belum terlaksana secara maksimal, dapat ditinjau dari segi komunikasi yang kurang dilakukan oleh pemerintah kelurahan kepada masyarakat. Selanjutnya ditinjau dari aspek partisipasi yang tidak melibatkan masyarakat untuk ikut terlibat langsung dalam suatu kegiatan. Aspek pengarahan pemerintah kelurahan masih membeda-bedakan dalam melayani masyarakat.
Kata kunci : human relations, pelayanan publik
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