Inovasi Pelayanan Administrasi Kependudukan “Keluar Bersama: Daftar 1 Dapat 5” Di Kecamatan Danurejan Kota Yogyakarta
DOI:
https://doi.org/10.26618/kjap.v6i1.2752Keywords:
Inovasi, Pelayanan, Administrasi KependudukanAbstract
This study aims to analyze the attributes of the implementation of innovation carried out by Danurejan District and the supporting and inhibiting factors of the Joint Exit Innovation: List 1 can 5. The method used is descriptive qualitative, data collection is done by interviews, and documentation studies. The results show that the innovation provides convenience in procedures, speed of service time as well as easy access to health information, innovation is also in accordance with the development and needs of the community, the implementation of procedural innovations does not experience complexity because innovations that cut requirements so that it is possible if the innovations come out together replicated in another place. Factors supporting the implementation of innovation include: commitment from the leadership, support from various stakeholders, and apparatus skills. The obstacles faced; lack of community understanding in the sms gateway registration process, lack of readiness of village officials, as well as lack of community understanding of the importance of handling children's documents since they were still in the womb.
Keywords: Innovation, Service, Population Administration
Abstrak
Penelitian ini bertujuan untuk menganalisis atribut pelaksanaan inovasi yang dilakukan Kecamatan Danurejan serta factor pendukung maupun penghambat dari Inovasi Keluar Bersama: Daftar 1 dapat 5. Metode yang digunakan adalah deskriptif kualitatif, pengumpulan data dilakukan dengan wawancara, dan studi dokumentasi. Hasil penelitian menunjukkan bahwa inovasi tersebut memberikan kemudahan dalam prosedur, kecepatan waktu pelayanan juga kemudahan akses informasi kesehatan, inovasi juga sesuai dengan perkembangan dan kebutuhan masyarakat, pelaksanaan inovasi secara prosedural tidak mengalami kerumitan karena inovasi yang sifatnya memangkas persyaratan sehingga memungkinkan jika inovasi keluar bersama direplikasi di tempat lain. Faktor pendukung pelaksanaan inovasi antara lain : komitmen pimpinan, dukungan dari berbagai stakeholder, serta keterampilan aparatur. Adapun kendala yang dihadapi; kurangnya pemahaman masyarakat dalam proses pendaftaran sms gateway, kurangnya kesiapan petugas kelurahan, serta kurangnya pemahaman masyarakat akan pentingnya pengurusan dokumen anak sejak masih dalam kandungan.
References
Bommert, B. (2010). Collaborative innovation in the public sector. International public management review, 11(1), 15-33.
Cahyadi, R. (2016). Inovasi kualitas pelayanan publik pemerintah daerah. Fiat Justicia Jurnal Ilmu Hukum Fakultas Hukum Universitas Lampung, 10(3), 569-586.
De Vries, H., Bekkers, V., & Tummers, L. (2016). Innovation in the public sector: A systematic review and future research agenda. Public administration, 94(1), 146-166.
Dokumen paparan Inovasi Kecamatan Danurejan Tahun 2017.
Edvardsson, B., & Enquist, B. (2011). The service excellence and innovation model: lessons from IKEA and other service frontiers. Total Quality Management & Business Excellence, 22(5), 535-551.
Enquist, B., & Sebhatu, S. P. (2018). Service innovation, sustainability and quality meeting city challenges in the age of accelerations. International Journal of Quality and Service Sciences.
Gustafsson, A., Kristensson, P., Schirr, G. R., & Witell, L. (2016). Service innovation. Business Expert Press.
Grönroos, C. (2019). Reforming public services: does service logic have anything to offer?. Public Management Review, 21(5), 775-788.
Herwanto, T. S. (2016). Pentingnya komitmen penuh organisasi dan stakeholders dalam mewujudkan inovasi publik. Jurnal Ilmiah Administrasi Publik, 1(2).
Moleong, L. J. (2012). Metodologi Penelitian Kualitatif, Edisi Revisi Cet. Ketigapuluh. Bandung: Remaja Rosdakarya Bandung.
Muluk, K. (2008). Knowledge Management: Kunci sukses inovasi pemerintah daerah. Malang: Bayumedia Publishing.
Negara, L. A. (2014). Handbook Inovasi Administrasi Negara
Osborne, S. P., & Brown, L. (Eds.). (2013). Handbook of innovation in public services. Edward Elgar Publishing.
Patilima, H. (2005). Metode Penelitian Kualitatif. Bandung: Alfabet.
Pratama, A. B. (2019). The landscape of public service innovation in Indonesia. Innovation & Management Review.
Sørensen, E.,& Torfing, J. (2012). Introduction collaborative innovation in the public sector. Innovation Journal, 17, 1–14.
Sugiyono, M. P. P., & Kuantitatif, P. (2009). Kualitatif, dan R&D, Bandung: Alfabeta. Cet. VII.
Suwarno, Y. (2008). Inovasi di sektor publik. STIA-LAN, Jakarta.
Tuan, L. T., & Thao, V. T. (2018). Charismatic leadership and public service recovery performance. Marketing Intelligence & Planning.
Wijayanti, S. W. (2008). Inovasi pada Sektor Pelayanan Publik. Jurnal Administrasi Publik, 4(4), 39-52.
Downloads
Additional Files
Published
Issue
Section
License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
