KUALITAS PELAYANAN PROYEK OPERASI NASIONAL AGRARIA (PRONA) DI KECAMATAN MATTIRO SOMPE KABUPATEN PINRANG

Authors

  • Nurul Munia Muhammadiyah University Of Makassar
  • Muhlis Madani Muhammadiyah University Of Makassar
  • Abdi Abdi Muhammadiyah University Of Makassar

DOI:

https://doi.org/10.26618/kjap.v4i1.1432

Keywords:

Quality, service, PRONA

Abstract

The purpose of this research is not only aimed to know the service quality but also to know the supporting and inhibiting factors of the public service in Prona. This research used qualitative research type which is choosen by certain sample who had knowledge about Prona Service Quality. The research result showed that 1) if the required file was completed then the certificate could be quickly resolved 2) the service flow could be said “good” 3) the employee had not done the best in their work 4) PRONA activites will be completed within one budget a year 5) public enthusiasm in enrolling their land by Prona 6) the less of surveyor staff become the most inhibiting factor of Prona service.

 

Keywords: Quality, service, PRONA

Author Biographies

  • Nurul Munia, Muhammadiyah University Of Makassar
    Political and Social Science Faculty
  • Muhlis Madani, Muhammadiyah University Of Makassar
    Political and Social Science Faculty
  • Abdi Abdi, Muhammadiyah University Of Makassar
    Political and Social Science Faculty

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Published

2018-04-15

Issue

Vol. 4 No. 1 (2018): April 2018

Section

Articles

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