Kolaborasi Pentahelix dalam Smart Tourism Destination Kota Semarang: Studi Kasus Pada Aplikasi Lunpia

Authors

DOI:

https://doi.org/10.26618/kjap.v9i2.10888

Keywords:

collaborative governance, pentahelix, smart tourism destination

Abstract

The development of tourism will provide many benefits for the community both economically, socially, and culturally. The integration of technology in the tourism sector is an innovation that supports sustainable tourism. The collaboration is a strategic step in tourism development. The tourism sector in Indonesia began to be developed using a collaborative approach in 2016 when the Ministry of Tourism release GBCAM synergy (governance, business, community, academy, and media) also known as the Pentahelix approach. These five elements are currently used as a model of sustainable tourism development. In the digital era, various technologies are applied to maximize the potential of tourist destinations to become smart tourism destinations. Semarang is one city apply smart tourism with the help of technology. This city develops a mobile application namely “Lunpia” to provide information about tourist destinations. This study aims to analyze the Pentahelix collaboration among tourism industry stakeholders regarding the development of the application. This study maps the role of each stakeholder in application development to support tourists in the post-pandemic situation. A qualitative approach was used in this study to get a deeper understanding of the study. The result indicated that the collaboration between stakeholders is not fully attained. The further result is discussed in the full article.

Author Biography

  • Rino Ardhian Nugroho, Universitas Sebelas Maret
    Ilmu Administrasi Negara

References

Budhi, M. K. S., Lestari, N. P. N. E., & Suasih, N. N. R. (2022). The Recovery of The Tourism Industry in Bali Province Through The Penta-Helix Collaboration Strategy in The New Normal Era. Geojournal of Tourism and Geosites, 40(1), pp. 167–174. https://doi.org/10.30892/GTG.40120-816

Buhalis, D., & Amaranggana, A. (2015). Smart Tourism Destinations Enhancing Tourism Experience Through Personalisation of Services. Information and Communication Technologies in Tourism 2015, February, pp. 377–389. https://doi.org/10.1007/978-3-319-14343-9_28

DeSeve. (2007). Creating Managed Networks as a Response to Societal Challenges. The Business of Government Magazine, pp. 47–52.

Guo, Y., Liu, H., & Chai, Y. (2014). The Embedding Convergence of Smart Cities and Tourism Internet of Things in China: An Advance Perspective. Advances in Hospitality and Tourism Research (AHTR), 2(1). https://dergipark.org.tr/en/pub/ahtr/issue/32308/359048

Hardianto, W. T., Sumartono, Muluk, M. R. K., & Wijaya, F. (2019). Pentahelix Synergy on Tourism Development in Batu, East Java. International Journal of Innovation, Creativity and Change, 10(6), pp. 137–149.

Isdarmanto, Susanto, D. R., & Kiswantoro, A. (2021). Tourism Branding: A Strategy of Regional Tourism Sustainability Post COVID-19 in Yogyakarta. IOP Conference Series: Earth and Environmental Science, 704(1), pp. 1–10. https://doi.org/10.1088/1755-1315/704/1/012003

Karyono. (1997). Kepariwisataan. Jakarta: Grasindo.

Miles, M., Huberman, A., & Saldana, J. (2014). Qualitative Data Analysis: A Methods Sourcebook. Sage Publications, 28(4), pp. 485–487. https://doi.org/10.1007/978-1-4020-5614-7_3085

Noor, A., Suryana, M., & Amalia, S. (2019). Social Media-Based Behavior to Promote Tourist Destination. Recuperado a Partir De, 35(21), pp. 2899–2921.

Noor, M. (2022). Collaborative Governance on the Smart City-Based Regional Development of Balikpapan. Journal of Social Studies Education Research, 13(4), pp. 381–405.

Pradhipta, R. M. W. A., Pusparani, & Nofiyanti, F. (2021). Pentahelix Strategy in Rural Tourism (Case Study of Tugu Utara Bogor). E3S Web of Conferences, 232, pp. 1–9. https://doi.org/10.1051/e3sconf/202123204010

Purnomo, E., Fathani, A., Setiawan, D., Fadhlurrohman, M., & Nugroho, D. (2021). Penta-Helix Model in Sustaining Indonesia’s Tourism Industry Eko. International Conference on Advances in Digital Science, 1352(March), pp. 477–478. https://doi.org/10.1007/978-3-030-71782-7

Purnomo, E. P., Aditya, F., Fathani, A. T., Salsabila, L., & Rachmawatie, D. (2021). Penta-Helix Approach as a Strategy to Recovery Tourism in Bali Due to Covid-19 Pandemic. ACM International Conference Proceeding Series, November, pp. 122–127. https://doi.org/10.1145/3484399.3484417

Sudarmo. (2011). Isu-isu Administrasi Publik dalam Perspektif Governance. Karanganyar: Smart Media.

Ulrike, G., Zhong, L., & Koo, C. (2016). Application of Smart Tourism to Cities. International Journal of Tourism Cities, 2(2).

Yuningsih, T., Darmi, T., & Sulandari, S. (2019). Model Pentahelik Dalam Pengembangan Pariwisata Di Kota Semarang. JPSI (Journal of Public Sector Innovations), 3(2), p. 84. https://doi.org/10.26740/jpsi.v3n2.p84-93

Downloads

Published

2023-08-30

Issue

Vol. 9 No. 2 (2023): Agustus 2023

Section

Articles

License

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).