Responsivitas Pelayanan Pengaduan Masyarakat Di Kepolisian Sektor Kecamatan Uluere Kabupaten Bantaeng
DOI:
https://doi.org/10.26618/kimap.v3i2.7364Abstract
This study purposed to describe and explain the responsiveness of public complaints services in the Sector Police of Uluere District, Bantaeng Regency. This study used qualitative descriptive research type. There were 11 informants in this study. Data collection techniques used observation, interviews and documentation. The results showed that the responsiveness of public complaints services at the Uluere District Police was good. Uluere District Sector Police officers were friendly and polite when providing services to the community. The apparatus had served quickly, they swiftly served the people who came to report. They had done the service carefully, they provided services seriously and earnestly so that no mistakes occur. They also had served on time, although it was not optimal, all processes were carried out immediately without stalling, but the apparatus was still not disciplined because there were still people waiting because they had not arrived office on time.
Keywords: Responsiveness, Service, Public Complaints
References
Daniah, N. (2019). Responsivitas dalam Pelayanan Publik Di Rumah Sakit Umum Daerah K.H.Hayyung Kabupaten Kepulauan Selayar. Skripsi. Fakultas Ilmu Sosial dan Ilmu Politik, Ilmu Administrasi Negara, Universitas Muhammadyah Makassar.
Dwiyanto, A. (2006). Mewujudkan Good Governance Melalui Pelayanan Publik. Yogyakarta: Gadjah Mada University Press.
Herdini, F., & Widiyarta, A. (2020). Responsivitas Pelayanan Publik Dalam Menangani Keluhan Pelanggan Di Perusahaan Daerah Air Minum (PDAM) Kabupaten Nganjuk. Public Administration Journal of Research, 2(1), 1–9. http://paj.upnjatim.ac.id/index.php/paj/article/view/38
Keputusan Menteri Pendayagunaan Aparatur Negara No. 63/KEP/M.PAN/7/2003 tentang Pedoman Umum Penyelenggaraan Pelayayanan Publik.
Ngorang, P. (2020). Etika Pelayanan Publik. Depok: Rajawali Pers.
Octovia, S., & Wowor, K. (2016). Responsivitas Dalam Pendaftaran Peralihan Hak Atas Tanah Jual Beli D Kantor Pertanahan Kabupaten Sigi Provinsi Sulawesi Tengah. EJurnal Katalogis, 4(1), 147–155. http://jurnal.untad.ac.id/jurnal/index.php/Katalogis/article/view/6521
Pasolong, H. (2014). Teori Administrasi Publik. Bandung: Alfabeta.
Peraturan Presiden Nomor 76 Tahun 2013 Pasal 1 ayat 8 tentang Pengelolaan Pengaduan.
Ridwan, J., & Sudrajat, A. S. (2009). Hukum Administrasi Negara Dan Kebijakan Layanan Publik. Bandung: Nuansa Cendekia.
Rochmah, S. (2013). Responsivitas Pelayanan: Studi Pada Kebijakan Pelayanan Air Bersih. Malang: UB Press.
Sinambela, L. P., Rochadi, S., Ghazali, R., Muksin, A., Setiabudi, D., Bima, D., & Syaifuddin. (2006). Reformasi Pelayanan Publik: Teori, Kebijakan Dan Implementasi. Jakarta: Bumi Aksara.
Sofianti, M. (2020). Responsivitas Pelayanan Pengaduan Kabupaten Enrekang. Skripsi. Fakultas Ilmu Sosial Dan Ilmu Politik, Ilmu Administrasi Negara, Universitas Muhammadiyah Makassar.
Tangkilisan, H. N. (2005). Manajemen Pelayanan Publik. Jakarta: Grasindo.
Undang-undang No. 8 Tahun 1981 Pasal 1 ayat 24 dan 25 tentang Kitab Undang-undang Hukum Acara Pidana.
Undang-undang Nomor 2 Tahun 2002 pasal 13 tentang Kepolisian Negara Republik Indonesia.
Undang-undang Nomor 25 Tahun 2009 Pasal 1 ayat (1) tentang Pelayanan Publik.
Downloads
Published
Issue
Section
License
In the event that the article is accepted by the Editorial Team of KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) and there is a decision to publish the article, the copyright of the article passes to KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online).
The Department of Public Administration, Faculty of Social and Political Sciences, Universitas Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) as the publisher of the Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) holds the copyright to all articles published in this journal.
The Department of Public Administration, Faculty of Social and Political Sciences, University of Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) has the right to reproduce and distribute this article and the author is not allowed to republish the same article that has been published in this journal.
Manuscript Authenticity and Copyright Statement can be downloaded: Click Here
After filling out the statement, please send it via email: kimap@unismuh.ac.id
