Inovasi Pelayanan Administrasi Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Luwu Timur
DOI:
https://doi.org/10.26618/kimap.v2i3.3887Abstract
This study aimed to describe innovative services in the Department of Population and Civil Administration of East Luwu Regency, by looking at how the relative benefits, suitability, complexity, possibilities and convenience provided to the community after the many new innovations that arose. This study used qualitative research with phenomenology type and the technique used purposive sampling to determine informants. The results of this study showed that only a few innovations were running normally, such as face to face service innovation implemented in the Office, relying on KTP-el, making online population documents, traveling services and on the street services which were new programs this year. Many obstacles were faced, such as the lack of human resources who understood technology, information and communication, many tools that required rejuvenation and uncertainty in the budget. In addition, the paradigm of society which was still traditional in nature was a challenge in changing people's views in facing technological advances, information and communication at this time.
References
Achmad, Mansyur, 2010. Teori-Teori Mutakhir Administrasi Publik, Yogyakarta: Rangkang Education.
Dwiyanto, Agus, 2015. Manajemen Pelayanan Publik: Peduli, Inklusif, Dan Kolaboratif, Yogyakarta: Gadja Mada University Press Anggota IKAPI.
Ilismawati., 2016. Inovasi Governance Dalam Meningkatkan Pelayanan Pada Kantor Pelayanan Perbendaharaan Negara Tanjungpinang (Studi Kasus Inovasi Pelayanan Publik), Jurnal Ilmu Sosial dan Ilmu Politik (Naskah Publikasi). Universitas Maritim Raja Ali Haji. (http://jurnal.umrah.ac.id). Diakses pada tanggal 30 Desember 2018.
Mahmudi, 2013. Manajemen Kinerja Sektor Publik, Yogyakarta: UPP STIM YKPN.
Mirnasari, Rina Mei., 2013. Inovasi Pelayanan Publik UPTD Terminal Purabaya- Bungurasih, Jurnal Kebijakan dan Manajemrn Publik, Vol 1 No. 1.
Pratama, R.M., 2013. Inovasi Pelayanan Publik (Studi Deskriptif Tentang Nilai Tambah (Value Added) Inovasi Pelayanan Perizinan Bagi Masyarakat Di Kota Kediri), Jurnal Kebijakan dan Manajemen Publik, Vol 1 No. 2.
Rahim, 2016. Luthfi Reses di Luwu Timur, Pelayanan KTP Lalu Dikeluhkan. Rakyat, Luwu Timur pada tanggal 4 Agustus 2016. (http://news.rakyatku.com). Diakses pada tanggal 8 Agustus 2018.
Saenab. 2017. Inovasi Pelayanan Publik Dalam Pelayanan Kesehatan Melalui Program Home Care (DOTTOROTTA) Di Kota Makassar, Makassar: Universitas Hasanuddin.
Suharsaputra, Uhar, 2016. Kepemimpinan Inovasi Pendidikan (Mengembangkan Spirit Entrepreneurship Menuju Learning School), Bandung: PT Refika Aditama.
Sari. 2017. Inovasi Pelayanan Berbasis Online Di Kantor Sistem Administrasi Manunggal Satu Atap (SAMSAT) Kota Makassar. Makassar: Universitas Muhammadiyah.
Sartika. Dewi, 2015. Inovasi Organisasi Dan Kinerja Organisasi: Studi Kasus Pada Pusat Kajian Dan Pendidikan Dan Pelatihan Aparatur III Lembaga Administrasi Negara, Jurnal Borneo Administrator, Vol 11 No. 2.
Yd, 2017. Launching KIA, Sekda Lutim Ingatkan Masyarakat Pentingnya Administrasi Kependudukan. Kominfo. Luwu Timur pada tanggal 7 November 2017. (http://www.luwutimurkab.go.id). Diakses pada tanggal 8 Agustus 2018.
Downloads
Published
Issue
Section
License
In the event that the article is accepted by the Editorial Team of KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) and there is a decision to publish the article, the copyright of the article passes to KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online).
The Department of Public Administration, Faculty of Social and Political Sciences, Universitas Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) as the publisher of the Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) holds the copyright to all articles published in this journal.
The Department of Public Administration, Faculty of Social and Political Sciences, University of Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) has the right to reproduce and distribute this article and the author is not allowed to republish the same article that has been published in this journal.
Manuscript Authenticity and Copyright Statement can be downloaded: Click Here
After filling out the statement, please send it via email: kimap@unismuh.ac.id
