Pengaruh Revitalisasi Prasarana Terhadap Kualitas Pelayanan Di Puskesmas Mannanti
DOI:
https://doi.org/10.26618/kimap.v2i3.3862Abstrak
The purpose purposed to determine the effect of infrastructure revitalization on the quality of service at the Mannanti Health Center in Tellulimpoe Sub-District, Sinjai Regency. The type of research used quantitative descriptive research, while the data collection techniques used observation, questionnaire and documentation. While the opinions and perceptions of 20 respondents at the Mannanti Public Health Center in tellulimpoe sub-district, Sinjai Regency and 50 respondents from the community who used health services. Data Sources used primary data and secondary data, data analysis techniques were data reduction, data presentation and verification. The results showed that the Variable X Indicator of Infrastructure Revitalization got an average value of 38%vthat the indicators of the influence of Infrastructure Revitalization (physical interventions, economic rehabilitation and institutional revitalization) were good enough, Variable Y was obtained an average value of 63% in conclusion (Tangible, empathy, reliability, responsiveness and confidence) in the good category, and Variable infrastructure revitalization had a positive and significant effect explaining that the significant value of infrastructure revitalization was 0,000 less than 0.05 while the t count was 37,605.
Referensi
Arikunto, Suharsimi. 2010. Prosedur Penelitian: Suatu Pendekatan Praktek.Jakarta: Rineka Cipta.
Ashby, Mike. 1999. Pengaruh Pembebanan Terhadap Perilaku Menkanik Komposit Polimer Yang Diperkuat Serat Alam. Jurnal Dinamis, 2 (4):216-7492.
Budihardjo, Eko. 1997. Pembangunan Kota Yang berkelanjutan.
Creswell, John W. 2016. Research Design Pendekatan Kualitatif, Kuantitatif, dan Mixed.Yogyakarta : Pustaka Pelajar.
Departemen Kimpraswil. 2003. Penataan Dan Revitalisasi.
Fitria. Rosie,dkk, 2011. KinerjaPegawaiPuskesmas: Kinerja, Pegawai, dan Pelayanan, Puskesmas, Gadjah Mada Universitas Press, Yogyakarta.
Frederickson. 1987. Administrasi Negara Baru. Jakarta: LP3ES.
Gerson, R.F. 2002. Mengukur Kepuasan Pelanggan. PPM. Jakarta.
Gouillart, F. J. dan Kelly J. 1995. Transforming The Organization. Neew York: McGraw-Hill.
Kasmir. 2005. Etika Customer Service. Jakarta: Raja Grafindo.
Moenir. 1992. Pengertian Pelayanan Publik. Jakarta: PT. Elex Media Komputindo.
Osborn David and Plastrik. 1995. Banishing Bureacracy (Teh Five Strategy For Reinventing Goverment), Addyson-Wesley Publishing, Inc: New York.
Pasolong, Harbani . 2013. Teori Administrasi Publik. Makassar : Alfabeta.
Purwanto, Erwan Agus dan Wahyudi Kumorotomo. 2005. Birokrasi Publik
Dalam Sistem Politik Semi-Parlementer. Yogyakarta: GavaMedia.
Ratminto dan Atik, Septi Winarsih. 2005. Manajemen Pelayanan. Yogyakarta:
Pustaka Pelajar.Sulistiyani, Ambar Teguh. 2011. Memahami GoodGovernance: Dalam Perspektif Sumber Daya Manusia. Yogyakarta: Gava Media.
Sopacua, Evie dan Lestari Handayani. 2008. Potret Pelaksanaan Revitalisasi Puskesmas. Jurnal Manajemen Pelayanan Kesehatan. 11 (1) 27-31.
Sinambela, Litjan Poltak, dkk. 2006. Reformasi Pelayanan Publik Teori Kebijakan, Implementasi. Jakarta: Bumi Aksara.
Sugiyono. 2015. Metode Penelitian Kombinasi. Bandung: CV Alfabeta.
Tjiptono, F. 2004. Manajemen Jasa. Yogyakarta: Penerbit Andi
Unduhan
Diterbitkan
Terbitan
Bagian
Lisensi
In the event that the article is accepted by the Editorial Team of KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) and there is a decision to publish the article, the copyright of the article passes to KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online).
The Department of Public Administration, Faculty of Social and Political Sciences, Universitas Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) as the publisher of the Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) holds the copyright to all articles published in this journal.
The Department of Public Administration, Faculty of Social and Political Sciences, University of Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) has the right to reproduce and distribute this article and the author is not allowed to republish the same article that has been published in this journal.
Manuscript Authenticity and Copyright Statement can be downloaded: Click Here
After filling out the statement, please send it via email: kimap@unismuh.ac.id