Controling Pelayanan Berbasis E-Government Dirumah Sakit Mamuju Tengah

Authors

  • Mutia Inayati Universitas Muhammadiyah Makassar
  • Abdul Kadir Universitas Muhammadiyah Makassar
  • Ansyari Mone Universitas Muhammadiyah Makassar

DOI:

https://doi.org/10.26618/kimap.v2i2.3842

Abstract

This study aimed to determine e-government web presence services, e-government interactions, e-government transactions, and e-government transformation at Mamuju Tengah Hospital. This study used qualitative with the type of phenomonology. The number of informants was 7 people. Data collection techniques used observation, interview, and documentation methods. The results of this showed that the Web presence was running well and had performed web presence functions but in terms of Interaction in the medical record service or patient registration section there were still people not knowing the application provided, the transaction was still using a manual payment system or cas at patient, the transformation had not run well.

 

References

Ayu Tri Wardhani 2015, Gowa, D. S.Y. Kualitas Pelayanan Rumah Sakit Umum. Internasional Jurnal Ilmu Administrasi Negara.

Bambang Sancoko, 2010. Pengaruh remunerasi terhadap kualitas pelayanan public. Jurnal ilmu administrasi dan oerganisasi volume 17, nomor 1.

Bab, I. I. "Landasan Teori." Avalaibe from: http://elib. unikom. ac. id/files/disk1/452/jbptunikompp- gdlharkaputra-22572-2-unikom_hi. pdf (2018).

Diah Ratcna Aprianty, 2016, penerapan kebijakan e-government dalam peningkatan mutu pelayanan public dikantor kecamatan sambutan kota samarindaa, e jurna lilmu pemerintahan, Volume 4, Nomor 4, 1016: 1589-1602.

Ali Baba, 2016. Pengatar manajemen. Jakarta: Raja Grafindo persada

Erick s. Holle. 2011. Pelayanan public melaalui electronic government: upaya meminimalisir praktk mal administrasi dalam meningkatkan public service, jurnal sasi vol. 17 no. 3 bulan juli-september 2011.

Mukrom dkk. Manajemen pelayanan public 2015. Bandung: pustaka setia

J Simangunsong-Magister Teknologi Informasi, Universitas 2010 - academia. edu

Irwan 2013. Studi analisis konsep e-government sebuah paradigm baru pelayanan public , jurnal paradigm, vol.2.no 1, april 2013

Tata Sejuta. 2018 jurnal v0l.4.No.2

Downloads

Published

2021-05-09

Issue

Section

Articles