KUALITAS PELAYANAN PUBLIK DI KANTOR KELURAHAN PULAU KODINGARENG KOTA MAKASSAR

Authors

  • Wanda Wanda Universitas Muhammadiyah Makassar
  • Muhammad Tahir Universitas Muhammadiyah Makassar
  • Ahmad Syarif Universitas Muhammadiyah Makassar

DOI:

https://doi.org/10.26618/kimap.v5i3.14143

Keywords:

Quality, Public Service, Village.

Abstract

This study aims to determine the quality of public services at the Kodingareng Island Village Office, Sangkarrang District, Makassar City. The type of research used is qualitative research. The results showed that the quality of public services implemented in the Kodingareng Island Village Office, Sangkarrang District, Makassar City was seen from the dimensions of physical evidence (tangibles), such as office facilities which were still inadequate. 2) dimension (reliability) or employee reliability in providing services to the community has been achieved. 3) dimensions (responsiveness) or responsiveness of employees in providing services have been implemented. 4) dimensions (assurance) or service guarantees have not been maximally applied in the time frame. Also, 5) dimension (emphaty) or empathy in this case the concern of employees in providing services to the community has been achieved and implemented.

References

Agusta, I. (2003). Teknik pengumpulan dan analisis data kualitatif. Pusat Penelitian Sosial Ekonomi. Litbang Pertanian, Bogor, 27(10), 179–188.

Ali, R. (2017). Strategi Pemerintah Desa Dalam Meningkatkan Kualitas Pelayanan Publik Di Kantor Desa Wolonwalu. JUPEKN: Media Publikasi Pendidikan Pancasila Dan Kewarganegaraan, 2(1), 6.

Erlianti, D. (2019). Kualitas Pelayanan Publik. Jurnal Administrasi Publik Dan Bisnis, 1(1), 15–28. https://doi.org/10.36917/japabis.v1i1.7

Hardiyansyah. (2011). Kualitas Pelayanan Publik - Konsep, Dimensi, Indikator, dan Implementasinya. Gava Media, 250.

Maryam, N. S. (2016). Mewujudkan Good Governance Melalui Pelayanan Publik. Jurnal Ilmu Politik Dan Komunikasi, VI(1), 1–18.

Moenir, H. A. S. (2002). Manajemen Pelayanan Umum di Indonesia Bumi Aksara. Jakarta.

Mosso, A., Singkoh, F., & Sumampow, I. (2018). Kualitas Pelayanan Administrasi Kependudukan di Dinas Kependudukan dan Catatan Sipil Kabupaten Maybrat Provinsi Papua Barat. Eksekutif: Jurnal Jurusan Ilmu Pemerintahan, 1(1), 1–12.

Mulyawan, R. (2016). Birokrasi dan Pelayanan Publik (Wawan Gunawan (Ed.)).

Mursydah, L., & Choiriyah, I. U. (2020). Manajemen Pelayanan Publik (I. Rodiyah (Ed.); 1st ed., p. 15). UMSIDA Press.

Rahardjo, M. (2011). Metode pengumpulan data penelitian kualitatif.

Salma, S. A., & Nawangsari, E. R. (2022). Kualitas pelayanan publik pada mal pelayanan publik. 13(2), 170–178.

Sari, I. N., Lestari, L. P., Kusuma, D. W., Mafulah, S., Brata, D. P. N., Iffah, J. D. N., Widiatsih, A., Utomo, E. S., Maghfur, I., & Sofiyana, M. S. (2022). Metode penelitian kualitatif. Unisma Press.

Sawir, M. (2020). Birokrasi Pelayanan Publik konsep, Teori Dan Aplikasi (1st ed.). CV BUDI UTAMA.

Suhartini, E. (2012). Kualitas Pelayanan Kaitannya dengan Kepuasan Konsumen. Alauddin University Press.

Tjiptono, F. (1995). strategi Pemasaran, andi offset. Human Resources Departement. Yogyakarta.

Wibawa, S. (2009). Administrasi Negara, Isu-Isu Kontemporer. GRAHA ILMU.

Downloads

Published

2024-06-14

Issue

Vol. 5 No. 3 (2024): Juni 2024

Section

Articles

License

In the event that the article is accepted by the Editorial Team of KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) and there is a decision to publish the article, the copyright of the article passes to KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online).

The Department of Public Administration, Faculty of Social and Political Sciences, Universitas Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) as the publisher of the Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) holds the copyright to all articles published in this journal.

The Department of Public Administration, Faculty of Social and Political Sciences, University of Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) has the right to reproduce and distribute this article and the author is not allowed to republish the same article that has been published in this journal.

Manuscript Authenticity and Copyright Statement can be downloaded: Click Here

After filling out the statement, please send it via email: kimap@unismuh.ac.id