RESPONSIVITAS APARAT PELAYANAN SURAT IZIN MENGEMUDI DI POLRESTABES KOTA MAKASSAR

Authors

  • Andi Nur Syamsi Haeriah Universitas Muhammadiyah Makassar
  • Hafiz Elfiansyah Parawu Universitas Muhammadiyah Makassar
  • Rasdiana Rasdiana Universitas Muhammadiyah Makassar

DOI:

https://doi.org/10.26618/kimap.v4i1.10454

Abstract

ABSTRACT

The purpose of this study is to find out how the responsiveness of sim service officers carried out by the Makassar City Police, it can be used a type of quantitative research with a quantitative descriptive type of research, while the number of informants in this study amounted to 50 people. Data collection techniques use questionnaires in the form of checklists, interviews, and documentation. The results showed that in general, the level of responsiveness of driver's license service officers at the Makassar City Police, which was measured using indicators proposed by Zeithaml which consisted of indicators of the ability to respond to the community, perform services quickly, at the right time, and carry out services according to procedures and incoming payments, in the category of both seen from the results of the analysis using the SPSS application with a significant level of 0.000 <0.05.

Keywords : Responsiveness, Service

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Published

2023-08-02

Issue

Vol. 4 No. 1 (2023): Februari 2023

Section

Articles

License

In the event that the article is accepted by the Editorial Team of KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) and there is a decision to publish the article, the copyright of the article passes to KIMAP: Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online).

The Department of Public Administration, Faculty of Social and Political Sciences, Universitas Muhammadiyah Makassar in collaboration with the Indonesian Association for Public Administration (IAPA) as the publisher of the Scientific Review of Public Administration, with registration number ISSN 2746-0460 (online) holds the copyright to all articles published in this journal.

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